Customer Support is managed with the maximum attention at Ar@n. When you have a question, you can send an email, open a request on our website or pick up the phone and call us.
The people at Ar@n who take your support calls are the same people who develop the products.
Building the customer support infrastructure into our development teams ensures that good support is part of our overall design. Having our developers answer support calls ensures that the design of the Ar@n products incorporates the philosophy of easy to learn, easy to use, rather than quick to write, difficult to use.
The support requests could be send using a special email that Ar@n provide you. If you prefer you can enter the requests accessing to our ticketing system that also permits you to monitor the status of your previous requests.
Ar@n believes timely, knowledgeable support is as important to your total solution as the quality of our software products. To us, this is more than just a slogan, it's a principle around which our company is organized.